PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. Who we are and how to contact us

www.wellology.com.au is a website (Site) operated by WELLOLOGY | J Nine & Co Pty Ltd ACN of 660 148 587 (we, us and our). To contact us, please email wellology@jnine.com.au Reference to the Site, includes any goods or Products we have listed for sale on the Site from time to time (“Products”).

2. By using our Site you accept these terms

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. You agree you are of legal age in Australia to make any purchases on our Site.

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. All such rights are reserved.

3. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1ST April 2026.

4. We may make changes to our Site

We may update and change our Site from time to time to reflect changes to our Products, our users' needs, changes in law and our business priorities.

5. We may suspend or withdraw our Site

Our Site is made available free of charge.

We do not guarantee that our Site, or any content or Products on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Site or Products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

This Site is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.

6. Placing an Order for Products

You may either place a one-off order or place a subscription order for our Products/ Service.

By placing a request to purchase Products under these terms on the Site (Order), you are making an offer to enter into an agreement to purchase the Product(s) in that order. Orders will be deemed received by us at the time we send an order confirmation to your nominated e-mail address. It is your responsibility to ensure that the correct email address and contact details are entered with your Order. Each Order is a separate contract.

Unless otherwise agreed by us, you acknowledge that all Products purchased under these terms are intended for personal use only and will not be re-sold.

We reserve the right to accept or reject your Order for any reason at any time. If we reject your order you will receive a refund of any money paid.

Your order becomes a sale when you confirm your order. Risk in the Product passes to you when the sale occurs.

7. Subscription Services

When you place an Order for a subscription Product you enter into an agreement to receive the Product on an ongoing basis. There is no minimum term and you may cancel your subscription at any time by following the instructions you will receive at time of purchase.

Where you have purchased an upfront subscription (i.e. 6 or 12 months), any payments made in advance will be non-refundable and you cannot pause your subscription.

We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision.

8. Price and Payment

When you place an Order, we will charge you and you agree to pay the price and any applicable fees.

All Prices are in Australian Dollars

We reserve the right to change or alter Prices without notice to you.

Payment for all Orders must be by credit or debit card or PayPay. We accept payment with American Express, Visa and Mastercard. It is your responsibility to ensure that your payment method details are valid and up to date, and that sufficient funds are available at the time of payment processing.

9. Order Cancellation and Refund Policy

Unless provided for under these terms or as otherwise agreed by us, no cancellations or changes to Orders will be accepted, and the Product will be delivered to the delivery address/ email address in the Order. You should carefully check that your Order is accurate before you submit it.

10. Title

Title in the Products passes to you on the date and time of delivery of the Products to you by the delivery agent.

11. Our Liability

Subject to clause 11, if we fail to comply with these terms and conditions, to the maximum extent permitted by law, we will only be liable to repay to you the purchase price of the Order.

Nothing in these terms and conditions excludes or limits our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; c) any breach of the obligations implied by Competition and Consumer Act 2010 (Cth) or any other applicable legislation; or d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Nothing in the Agreement will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.

12. Disclaimer

The information, content and Products on the Website (“Content”) are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Website. While we have made every attempt to ensure that the Content has been obtained from reliable sources and suppliers, we are not responsible for any Products or errors or omissions in the Content, or for the results obtained from the use of the Content. All use of the Products must be in accordance with the manufacturer's directions.

All Content is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this Content, and, to the maximum extent permitted by law, without warranty of any kind, express or implied. In no event will we or our partners, employees or agents, be liable to you or anyone else for any decision made or action taken in reliance on the Content or for any consequential, special or similar damages, even if advised of the possibility of such damages.

13. Prohibited uses

You may use the Site only for lawful purposes and in accordance with these terms. You agree not to use the Site:

• in any way that violates any applicable federal, state, local or international law or regulation;
• for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
• to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation;
• to impersonate or attempt to impersonate us, any of our employees, another user or any other person or entity; or
• to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability.

Additionally, you agree not to:

• use the Site in any manner that could disable, overburden, damage, or impair the Site, the computer or database connected to the Site, or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site;
• use any robot or other automatic device, manual process or other means to access the Site for any purpose, including monitoring or copying any of the material, or reverse engineer or decompile any part of the Site;
• use any device, software or routine that interferes with the proper working of the Site; or
• introduce any viruses, trojan horses, worms, logic bombs, spyware, computer code, file, program or material which is malicious or technologically harmful. We may report any of the activities above to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

14. We are not responsible for viruses

We do not guarantee that our Site will be secure or free from bugs or viruses or any other type of malicious code or software.

You are responsible for configuring your technology to access our Site. You should use your own antivirus software.

15. We are not responsible for websites we link to

Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the terms and conditions for those websites.

16. General

No party will be liable to another if it fails to meet its obligations due to matters beyond its reasonable control, including but not limited to an act of god, strike or pandemic.

The Agreement forms the entire agreement between the parties in relation to the Services. It replaces any earlier agreements, representations or discussions.

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Unless the Agreement expressly provides otherwise, no party may assign, transfer or deal with their rights or obligations under the Agreement without the prior written consent of the other party. Such consent must not be unreasonably withheld.

The failure or omission of a party at any time to enforce or require compliance with any provision of this Agreement or exercise any right, election or discretion under this Agreement shall not operate as a waiver of that right, election or discretion.

17. Australian law applies to disputes

These terms of use, their subject matter and their formation, are governed by New South Wales law. You and we both agree that the courts in New South Wales, Australia will have exclusive jurisdiction.

All disputes to be lodged at wellology@jnine.com.au in writing, explaining the details of the dispute.